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Need help?

Problems can happen, but don't have to become disasters. If you've got a problem, our friendly UK based business customer service team will talk you through it. We can do direct fault testing on your lines and if required book an Openreach engineer in real time to attend your site.

We include Care Level 2.5 (Business Plus) with all our premium lines and can also offer 24/7 care options for critical services with a service level fix of 6 hours from point of acceptance.

You can also check our Help and Support pages for some frequently asked questions regarding our line, broadband and mobile services. Should you not find what you need you can always contact our business team who will be happy to help.