Security Statement

Whether you are an existing business customer or thinking of becoming a customer, you will be concerned about how we keep your personal information secure, especially when you are placing information on our websites. At The Phone Co-op we take data security very seriously.

We all know that the amount of data now shared and held by computers makes them an attractive target for criminals. In this environment, our computers and networks need to be protected while ensuring they remain convenient to use and available for customers at all times.

Our websites enable you to find out more about us, place orders, view your bills and send us enquiries; these all get professionally managed, based on a policy of industry standard servers with automatic security updates and commercial software maintained to a high security standard.

We run regular third party scans against our websites to check for vulnerabilities and take immediate action if any need arises. We also have a regular review process for security, and a roadmap for continuous improvement.

For example, we already allow you to provide information through the website which is over an encrypted link. You can see this when your browser address begins with the HTTPS protocol. Our business site does not enforce this and we are going to upgrade this shortly.

As a consumer co-operative, we are owned and ultimately controlled by our members, who are customers. The reality is that no system of security is perfect and new criminal threats are constantly emerging. The Phone Co-op exists for the benefit of its customer/members which means you can be confident that if we were ever to become aware that our security had been breached, we would act in your best interests. Our Privacy Policy (https://www.thephone.coop/support/privacy/) is published on our website where you can find out more about the general use of your data and your rights.

Like us, you should also strive to follow best practice in how you share your data, keep your computer security up to date, and follow good password advice. For further information and for helpful an clear advice we recommend https://www.getsafeonline.org/protecting-your-computer/ or https://ico.org.uk/for-the-public/online/ or for businesses https://ico.org.uk/for-organisations/it-security-top-tips/.