HCT Group

HCT Group provides a range of transport services: from London red buses to community transport, school buses to Park and Ride. HCT's 500 vehicles operating in London, Yorkshire, Humberside, the South West and the Channel Islands deliver over 17 million passenger trips a year. It has 1,000 employees and a turnover of £37.6m.

Hackney Community Transport was set up in 1982 to provide minibuses for community groups. In 1993, with grants under threat, HCT began to compete for commercial contracts. This resulted in HCT growing from a few volunteers to a large social enterprise.

HCT Group employees

Gemma (left) and Roshane both got jobs at HCT Group's Transport Coordination Centre after taking the HCT's customer service course.

The Co-operative Business Telecoms supplies HCT with fixed line services and broadband, and some 400 mobile phones. Every driver has a mobile phone for emergencies, and they are also used as part of a buddying scheme whereby people with limited mobility are sent texts to tell them when their transport is due.

Jack Scriven, Head of Finance and Commercial at HCT, said: "We are pleased to use The Co-operative Business Telecoms because, like us, they are a social enterprise. But we wouldn't use them if they didn't also provide excellent service and good value for money."
Guy Ohlenschlager, Corporate Sales Manager at The Co-operative Business Telecoms, said: "We aim to give better customer service than other providers. For example we are very flexible with the mobile contracts we offer HCT. When they opened a new depot they didn't know what their mobile usage would be so we started them on a pay as you use service and after three months we analysed their usage and decided what contract would suit them best."

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